Our policies are written to be honest and clear — not to protect us from you. If something goes wrong, we make it right.
We offer a 7-day return window from the date of delivery. If you're not happy with your A127 for any reason, you can return it for a full refund — no questions asked, as long as the conditions below are met.
Email hello@ewaindia.in with your order number, the reason for return, and a photo of the product. We'll respond within 24 hours with a return shipping label and instructions.
Return shipping is free. We'll send you a prepaid shipping label. You don't pay anything to send the product back to us.
Once we receive your returned product and inspect it (usually within 24–48 hours), your refund will be processed. The refund will be issued to the original payment method.
| Payment method | Refund timeline | Refund destination |
|---|---|---|
| UPI (GPay, PhonePe etc.) | 3–5 business days | Original UPI ID |
| Credit / Debit card | 5–7 business days | Original card |
| Net banking | 5–7 business days | Original bank account |
| Cash on Delivery (COD) | 3–5 business days | Bank transfer / UPI |
For COD refunds, we'll ask for your bank account details or UPI ID at the time of return initiation so we can process the transfer directly.
Refund timelines above are from the date we process the refund on our end. Bank processing times are outside our control but we'll send you a confirmation as soon as the refund is initiated.
Every EWA A127 comes with a 1-year manufacturer warranty from the date of purchase. The warranty covers defects in materials and workmanship under normal use.
Email hello@ewaindia.in with your order number, a description of the issue, and a short video or photo showing the problem. We'll assess within 48 hours and either arrange a replacement or repair.
If your order arrives damaged in transit, or if you received the wrong colour or product, we will replace it at no cost — no return required in most cases.
Please photograph the package and product on arrival before unpacking if the outer box appears damaged. This helps us raise a claim with the courier quickly and get your replacement out faster.
Email us at hello@ewaindia.in within 48 hours of receiving a damaged or incorrect item. We aim to dispatch a replacement within 1 business day of confirming the issue.
We collect only the information necessary to fulfil your order and provide support. We do not sell your data to third parties or use it for advertising purposes outside of EWA India communications.
You may request access to, correction of, or deletion of your personal data at any time by emailing hello@ewaindia.in. We will respond within 7 business days.
All data is stored on servers within India and is protected using industry-standard encryption. We use Razorpay for payment processing — their privacy policy governs how your payment data is handled.
By placing an order on ewaindia.in, you agree to the following terms. These apply to all transactions made through our website.
All prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes. We reserve the right to change pricing at any time, but the price at the time of your order is the price you pay — no retroactive changes.
If an item is listed as "in stock" and we are unable to fulfil your order due to inventory issues, we will notify you within 24 hours and offer a full refund or wait time with your consent.
EWA India (Jindiaotech Global Private Limited) is not liable for indirect, incidental, or consequential damages arising from product use. Our liability is limited to the purchase price of the product in question.
These terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts of Delhi, India.
For any legal queries, write to: hello@ewaindia.in
EWA India — Jindiaotech Global Private Limited, New Delhi, India.
We're a small team and we respond to every message personally. If something went wrong, just tell us — we'll fix it.
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